All notes for the chosen case are displayed in date and time order, with the most recent at the top. The icons may vary from note to note depending on the note status. As well as the date and time that the note was added to the text, the instigators name and the PC upon which they were working are also displayed. The text of a not is displayed. Highlighting a not by clicking on a particular item will display the full note text in the lower middle portion of the note screen. Columns may be moved or resized by using the mouse on the column headings. Clicking on a column heading will sort the data by the selected column.
To add a note simply enter the new note text in the lower left portion of the note
screen, and press the RETURN key or click the Add Note button.
Enter the new note text in the lower left portion of the note screen.
Adds the new note text to the case. This also defaults to the RETURN key.
Once a note has been added a reminder can be set for a user.